Courage Edebiri

I am a Customer Support Specialist with hands-on experience managing customer communications, resolving inquiries, and supporting daily business operations. Through my experience at Coji's Jewelries, I have provided customer support across WhatsApp, social media, email, and other communication channels, helping customers make informed purchasing decisions and ensuring a positive experience from inquiry to post-purchase follow-up. I enjoy building positive customer relationships, solving problems, and helping businesses stay organized. My experience includes handling customer inquiries, managing inboxes, updating CRM records, coordinating appointments, conducting internet research, and supporting social media activities. I am experience with HubSpot CRM, Zendesk, Google Workspace, Microsoft Office Suite, Slack, Trello, Asana, Canva, and other collaboration and productivity tools. I enjoy being the person customers can rely on when they need clear answers or quick solutions.

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