Chikezie Eme

I help teams deliver fast, consistent, high-quality customer support using the tools and processes that actually get results. Over the past year, I've worked hands-on with Freshdesk and Zendesk not just as a user, but as the admin. I have configured platforms, managed ticket queues, handled client inquiries and kept SLA compliance tight. I have also built practical experience with HubSpot for CRM tracking and used tools like Slack, Google Workspace and Microsoft Office daily. Before moving into dedicated customer support work, I served as Data Analyst & Administrative Intern at imo state's Ministry of Digital Economy, where I coordinated directly with senior leadership, managed multi-team communications and kept project workstreams on track. I am comfortable working in structured, high-accountability environments.  What I bring to a support team: •    Fast, clear written communication : I resolve issues without making customers repeat themselves •    Platform fluency : Freshdesk, Zendesk, HubSpot, and I learn new tools quickly •    Process discipline : I track everything, meet SLAs, and escalate when it matters •    Calm under pressure : whether it's a ticket backlog or a frustrated client, I stay solution-focused   Currently open to remote customer support, client success and CX specialist roles where I can contribute immediately and grow long-term.   📩 Best way to reach me: kezjunior123@gmail.com

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