Lakeli Mbaluka

LAKELI MBALUKA Remote Chatter | Chat Moderator | Virtual Assistant | Customer Support Specialist Professional Profile I am a dedicated and results-oriented professional with experience in customer service, chat moderation, virtual assistance, accounting, and AI-related projects. I possess strong written communication skills, the ability to build rapport with customers, and experience managing online conversations in a professional and engaging manner. My goal is to help businesses improve customer satisfaction, increase engagement, and maintain positive client relationships through effective communication. Core Skills Live Chat Support Customer Engagement Chat Moderation Lead Generation Relationship Building Customer Retention Virtual Assistance Social Media Communication Conflict Resolution Time Management Data Entry and Record Keeping Microsoft Office Suite Professional Written Communication Services I Offer Remote Chat Support Responding to customer inquiries promptly and professionally Building engaging conversations with customers Managing multiple chats simultaneously Maintaining high customer satisfaction levels Chat Moderation Monitoring online communities and conversations Enforcing community guidelines Managing customer concerns professionally Creating a safe and positive online environment Virtual Assistance Email management Scheduling and calendar management Data entry and administrative support Customer follow-up and support Professional Experience Customer Service Representative Assisted customers through chat and email support channels Resolved inquiries efficiently and professionally Maintained excellent communication standards Chat Moderator Monitored and moderated online conversations Ensured compliance with platform guidelines Managed customer interactions and escalations Virtual Assistant Provided administrative support remotely Managed communications and customer correspondence Organized records and maintained accurate documentation Why Work With Me? ✓ Excellent written English communication skills ✓ Professional and customer-focused approach ✓ Fast learner with strong attention to detail ✓ Reliable and able to work independently ✓ Experienced in remote work environments ✓ Committed to delivering high-quality customer experiences Availability Available for full-time, part-time, and flexible remote opportunity

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