Ijeoma Veronica Agina

Your customers already know when support is just going through the motions. They've waited too long for a reply. Got a copy-paste response that didn't answer their question. Felt like a ticket number instead of a person. And quietly, they left. That's the gap I help you close. I'm a Customer Support Specialist and Administrative Virtual Assistant who handles the work that directly affects whether customers stay, refer others, or churn. From managing inboxes and live chat queues to resolving tickets in Zendesk, Freshdesk, Salesforce and Gorgias I keep your support operation running at the standard your customers actually expect. On the admin side, I manage calendars, coordinate appointments, and keep your day-to-day operations tight so nothing falls through the cracks when you're focused on growth. What I bring to every engagement: ✅ Customer Service & Success | Email & Live Chat Support ✅ Ticket Management & Resolution | Customer Onboarding & Retention ✅ Inbox & Calendar Management | Appointment Setting ✅ CRM Management | Data Entry | Administrative Support Tools: Zendesk · Freshdesk · Gorgias · Salesforce · Pipedrive · Google Workspace · Slack · Zoom · Calendly · Notion · Asana · Trello · Microsoft Office Suite I don't just respond to customers, I represent your brand. Every message I send, every ticket I resolve, every follow-up I handle reflects on your business. I take that seriously. If you're ready for support that's fast, professional, and actually makes your customers feel valued send me a message. I'm ready to get started.

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