Faith Augustine

Customer Support Specialist helping SaaS and E-commerce businesses deliver fast, professional customer support through email, live chat, help desk, and ticket management systems Great customer support doesn't just solve problems—it builds trust, increases retention, and strengthens your brand. I help SaaS startups and E-commerce businesses deliver fast, professional, and customer-focused support across email, live chat, help desks, and CRM platforms. Whether you're handling technical questions, order issues, refunds, account inquiries, onboarding, or a growing ticket backlog, I ensure every customer receives timely and accurate assistance. Results I've Delivered: • Maintained 95%+ Customer Satisfaction (CSAT) • Improved first-response times by 25% • Reduced ticket backlog by 30% • Managed 50+ customer inquiries weekly across multiple channels • Processed refunds, returns, and account-related requests with 98% accuracy Services I Provide: • Customer Support • Customer Service • Email Support • Online Chat Support • Technical Support • SaaS Support • Shopify & Ecommerce Support • Order Management & Order Tracking • Refund & Return Processing • Customer Success Support • CRM Management • Administrative Support • Ticket Management • Knowledge Base & Documentation Tools & Platforms: Zendesk, Freshdesk, Intercom, Gorgias, Shopify, HubSpot CRM, Salesforce, Zoho Desk, Zoho CRM, Pipedrive, Stripe, Calendly, Slack, Google Workspace, Microsoft Teams, Zoom, Trello, Asana, Notion, ClickUp, Mondaycom, Loom, ChatGPT, Claude AI, and Zapier. Why clients work with me: • Fast response times • Professional communication • Customer-first problem solving • Strong attention to detail • Organized workflow management • Reliable long-term support If you're looking for a Customer Support Specialist who can confidently manage customer emails, live chat, ticket queues, technical support inquiries, CRM workflows, and Ecommerce operations with minimal supervision, I'd be happy to support your team. Send me an invitation, and let's discuss how I can help improve your customer experience.

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