Motunrayo Ayeni

Customers don't buy software, coaching, or services because they want another platform to log into. They buy because they hope something will become easier, faster, or better for them. My job is to help make sure that actually happens. Over the past four years, I've worked in customer-facing roles supporting customers through onboarding, answering questions, managing accounts, following up consistently, and helping people feel confident about the products and services they've invested in. I've supported customers across SaaS, coaching, and service-based businesses, partnering with internal teams to resolve concerns, improve communication, and encourage adoption. I enjoy checking in with customers, understanding what they're trying to achieve, and helping them get there while maintaining a positive experience along the way. Alongside my work, I built a Customer Sentiment Log called Helio after realizing that teams often remember what customers purchased, but not how they felt during their journey. Building it made me think more intentionally about engagement, customer health, and retention. Some of the things I can help with include: • Customer onboarding and activation • Customer retention and engagement • Account management • CRM management and segmentation • Customer support and escalations • Customer training and virtual meetings • Documentation and process improvements Tools I'm comfortable with include HubSpot, Churnzero, Gainsight, GoHighLevel, Shopify, ClickUp, Slack, Google Workspace, Intercom, Notion, Zapier, Klaviyo and Loom. If you're looking for someone who communicates well, enjoys building relationships, learns quickly, and genuinely wants customers to succeed, I'd love to connect. Portfolio: motunrayo.lovable.app Helio System: Heliosystem.lovable.app

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