Chigozie Linda Chukwu

I help telecom and EdTech businesses turn support conversations into sales conversions without ever sounding "salesy." Over the past 10 years, I have worked at the exact intersection of customer support and revenue generation and the results speak for themselves. At Globacom, one of Africa's largest telecom providers, I personally handled a daily average of 180 customer interactions across phone, email, and live chat earning a promotion to Escalation Specialist for consistently turning the most difficult situations into positive outcomes. I helped scale a partner portfolio from 25 to 70+ accounts, maintained 99% documentation accuracy throughout, and delivered 98%+ customer satisfaction not by following scripts, but by genuinely caring about every single person on the other end of that call. I didn't just support customers I retained them, grew them, and made them advocates. At Tritek, an EdTech platform serving learners across the UK and beyond, I took consultative selling to another level entirely. As both Customer Success Lead and Career Advisor, I listened deeply to each learner's ambitions, understood their goals, and guided them toward the course that would genuinely change their career trajectory. The result? Over 60 closed enrolments in just 3 months, generating more than £24,000 in revenue for the business not through pressure, but through trust, deep listening, and knowing exactly when and how to close. That combination high-volume support experience, a talent for building relationships that convert, and a track record of driving real revenue is what I bring to every client I work with. If you run a telecom service, EdTech platform, or SaaS business and need someone who can support, retain, and close, you just found her.

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